IT Service Management Managing the complexities of Information Technology is critical to an organization’s success. Understanding IT service lifecycles, following best practices, and understand- ing how to reap the benefits of a solid IT strategy are critical to the IT investments made by organizations. Our complete course offerings cover related topics such as ITIL, COBIT, DevOps, and more.
ITIL ITIL® 4 Awareness ITIL is the world’s leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization. ITIL® 4 Foundation • 2 Days ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL 4. ITIL® 4 Managing Professional Transition (MPT) • 5 Days This course is designed to allow ITIL Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL 4. You can gain the designation of ITIL 4 Managing Professional via one course and one exam. ITIL® 4 Specialist Create, Deliver and Support (CDS) • 3 Days This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. ITIL® 4 Specialist Drive Stakeholder Value (DSV) • 3 Days This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide you with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.
ITIL® 4 Specialist High Velocity IT (HVIT) • 3 Days This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. ITIL® 4 Strategist Direct Plan and Improve (DPI) • 3 Days This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. This course takes you on a digital strategy journey through an iterative, eight-step model that moves from “vision” through to “actions” and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. This course provides a baseline understanding of key DevOps terminology to ensure everyone is talking the same language and highlights the benefits of DevOps to support organizational success. DevOps Leader • 2 Days This course highlights the human dynamics of cultural change and equips you with practices, methods, and tools to engage people across the DevOps spectrum through the use of real-life scenarios and case studies. ITIL® 4 Strategic Leader Digital and IT Strategy (DITS) • 3 Days DevOps DevOps Foundation • 2 Days
DevSecOps Foundation • 2 Days In this course, you will gain a solid understanding of the leadership requirements for successful DevOps adoption at both the tactical and strategic levels for those who help design, influence, implement and motivate the cultural transformation. Site Reliability Engineering (SRE) Foundation • 2 Days This course is an introduction to the principles & practices that enable an organization to reliably and economically scale critical services. Introducing a site-reliability dimension requires organizational re-alignment, a new focus on engineering & automation, and the adoption of a range of new working paradigms. DevOps Continuous Delivery Architect (CDA)™ • 2 Days This course provides you the skills needed in the design, implementation, and management of DevOps deployment pipelines and toolchains that support Continuous Integration, Continuous Delivery, Continuous Testing and potentially Continuous Deployment. Continuous Delivery Ecosystem Foundation • 2 Days This course is designed for those engaged in the design, implementation, and management of DevOps deployment pipelines and toolchains that support Continuous Integration, Continuous Delivery, Continuous Testing and potentially Continuous Deployment. The course highlights underpinning processes, metrics, APls and cultural considerations with Continuous Delivery. Continuous Testing Foundation • 2 Days This course addresses testing in a DevOps environment and covers concepts such as the active use of test automation, testing earlier in the development cycle, and instilling testing skills in developers, quality assurance, security, and operational teams.
Project, Program, and Process Improvement
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